Refund policy

Change of Mind

You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be sealed, unused and in the same condition that you received it. Your item must be in the original packaging. For change of mind, you will be responsible for the return postage and a restocking fee of 20% will be applied. Restocking fee includes labor, checking and repackaging of items, administration time and costs for issue of refund, cancellation of order etc.

Damaged or Faulty goods

Product damage can occasionally occur during the delivery process. When you receive your delivery please inspect the boxes and products for any visible damage. If there is damage, please notify the driver and make a note on the consignment note. To make a claim with the courier we usually need photos of the cartons and products when they arrive showing the damage. If your item was sent via Australia Post, Australia Post will request the receiver to bring the item to the Local Post Office to lodge a claim for compensation. Please notify us within 24 hours if the item appears damaged and we will follow up with our courier company. Any claims for damaged items outside this period will not be approved. A replacement or refund will be issued depending on our stock in hand at that time. We will also provide you a return label. If the product is faulty, a warranty claim can be submitted via our website. We do not accept damaged item under your care. If you would like us to help you with the warranty claim, please kindly message us with as much information/photos as you can. Occasionally we might ask you to perform a few troubleshooting steps before asking you to return the item. Please note, we might decline your claim if you refuse to provide information/ photos as required. We will pay for return postage for any product assessed as having a major failure. A return label can be provided via email. We do not offer return label to be sent out by Post. In the event that product is returned to us but found not to have a major failure we reserve the right to deduct the reasonable cost of postage off your refund as well as decline the refund/replacement.

Refunds and Replacement

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund/ replacement after inspecting the item. Please note, if a replacement cannot be arranged due to stock level, a refund will be offered to you.