Shipping policy
All our orders are packed and checked carefully before leaving the warehouse. If in any cases you receive a damaged item, please kindly let us know so that we can investigate further with our courier before we can issue a refund or exchange. For full compensation of item that has been damaged during delivery, Australia Post will request the receiver to bring the item and package to the Local Post Office to lodge a claim.
We use Australia Post and Sendle to send out our orders. Items sent by Australia Post or Sendle are trackable. For smaller items we may send using standard post that may or may not come with a tracking number. Please note, for small items that are sent through Australian Post Street Box, there might be a delay for the first scan and tracking update.
We use Australia Post and Sendle to send out our orders. Items sent by Australia Post or Sendle are trackable. For smaller items we may send using standard post that may or may not come with a tracking number. Please note, for small items that are sent through Australian Post Street Box, there might be a delay for the first scan and tracking update.
We will dispatch your purchases items within 2 working day after payment being received. You will receive an email confirmation of your order including a tracking number, as soon as your goods are dispatched. As much as we strive to provide the most accurate estimated time of arrival, our estimate remains to be, an estimate. We are unable to guarantee a time of delivery as many factors might affect the delivering process that is out of our hands.